Who we are

SC Santiago Live Events S.R.L is a company organized in accordance with the laws of Romania, with registered office in jud. Ilfov, village Dimieni, com. Tunari, str. 22 decembrie 1989, Nr. 20A, room nr.1 with fiscal code 46806420 and number in the trade register J23/6159/2022, hereinafter referred to as SC Santiago Live Events S.R.L.

The email address where you can contact us is: booking@bella-santiago.com

What data we process

Depending on the purpose of your interaction with www.bella-santiago.com (filling in the contact form or any telephone conversation), we may collect the following types of data:

Your email address is required to complete and submit the contact form.

  • Data related to your identity, such as first name, last name, email address and phone number, gender, company name, address, city, country, etc.
  • Browsing data - data related to how you use the websites, including: IP address, browser used, browsing time, search history, operating system used, language and pages viewed.
  • Data about your visits to the sites: this may include full URLs, sequence of clicks to, through and from our websites, information or products viewed/searched for, duration of visits to particular pages, information about your interaction with the pages (e.g. scrolling, clicks, mouse-overs), data about user behaviour.

How we collect this data

  • Your data may be collected directly when you fill in any form on the site.
  • We also collect data when you communicate with us by email or telephone.
  • We also collect data indirectly, through cookies and bookmarks.
  • Please read our Cookie Policy which has been created to help you understand this technology more easily, as well as how we use it on our sites.

Who processes the data collected

Your data is processed by employees of SC Santiago Live Events S.R.L delegated with:

  • Site administration.
  • Administration of clients and their requests.
  • Legal tasks.

SC Santiago Live Events S.R.L, as data controller, we have taken all necessary security measures to prevent unauthorized access, disclosure, alteration or unauthorized destruction of data.

Data processing is carried out using computers and/or IT tools, following the internal procedure for the purpose clearly specified and accepted by the user.

Sharing your personal data

We do not sell your personal data to third parties.

In addition to the Operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, appointed, if necessary, as persons empowered by the Operator.

They are contractually obliged to maintain the confidentiality of the data and to use them exclusively for the purpose for which they were provided.

The list of these third parties can be requested from SC Santiago Live Events S.R.L at any time.

Your data may be disclosed in the following cases:

  • To comply with legal mandates, laws and legal process, including requests from regulatory authorities
  • If disclosure is deemed necessary or appropriate to protect the rights, property or safety of SC Santiago Live Events S.R.L, our customers or other interested parties. This disclosure includes sharing information with other companies or organizations to protect against fraud or misrepresentation.

For how long is the data stored

SC Santiago Live Events S.R.L keeps your personal data only for the period necessary and for the purposes stated above.

The storage period varies depending on the type of data, as it may be affected by the nature and purpose of its collection. Also, certain legal obligations stipulate a certain storage period.

  • When you contact SC Santiago Live Events S.R.L using any contact method (email, phone number, contact form), your data will be stored for three (3) years from the date of your last interaction with SC Santiago Live Events S.R.L, then it will be deleted.
  • As a client, we will process your personal data for the duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on SC Santiago Live Events S.R.L. (in the case of financial and accounting supporting documents, the retention period provided by law is 10 years from the end of the financial year during which they were drawn up).
  • Data collected using cookies or markers will be stored for up to six (6) months for cookies and audience tracking markers and up to thirteen (13) months for other types.

How personal information is protected

Your personal information is stored on secure servers protected by firewalls and anti-virus software.

However, given the inherent characteristics of the Internet, we cannot guarantee the optimal security of information exchanged over this network.

We strive to protect your data, but we cannot guarantee the absolute security of the information you send to websites. You hereby agree that you provide us with your data at your own risk.

You also agree that the responsibility for the security of your personal data is equally yours.

Your rights

Under the conditions laid down by law, as a data subject, you have the following rights:

  • The right to withdraw your consent at any time. You can withdraw your consent to the processing of your personal data at any time, even if you have previously given it to us.
  • The right to object to data processing. You have this right by submitting a request at any time, for reasons related to your particular situation, that your data be processed on the basis of the legitimate interest of SC Santiago Live Events S.R.L. or on the basis of the public interest, except in cases where SC Santiago Live Events S.R. L can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of data subjects or for the establishment, exercise or defence of legal claims; furthermore, the right to object may be exercised at any time, free of charge and without any justification, to have your data processed for direct marketing purposes.
  • The right to access your data. Users have the right to find out whether the owner is processing their data, the right to obtain disclosure of certain aspects of the processing and the right to obtain a copy of the data being processed.
  • The right to rectification. Users have the right to verify the accuracy of their personal data and to ask for it to be updated or corrected.
  • The right to restrict processing. Users have the right, under certain conditions, to restrict the processing of their data. In this case, the owner will not process such data for any purpose other than storage.
  • Right to erasure of data. This right applies under certain conditions: if the data are no longer necessary for the purpose for which they were collected, if consent has been withdrawn, if the right to object has been exercised, if they have been processed unlawfully, for compliance with legal obligations or have been collected in connection with the provision of information society services under Union law or the national law to which the controller is subject.
  • Right to data portability. Users have the right to receive personal data in a structured, common and easy-to-read format and the right to have these data transmitted by SC Santiago Live Events S.R.L. to another data controller, provided that the conditions laid down by law are met.
  • The right to address the National Supervisory Authority for Personal Data Processing or the competent courts.

In accordance with Article 12.6 of the GDPR, when you exercise any of these rights, SC Santiago Live Events S.R.L, as data controller, reserves the right to request proof of your identity. Please be aware that the data requested for proof of identity will be deleted as soon as we respond to your request.

We are obliged to respond within one (1) month to all requests to exercise these rights. This period may be extended to two (2) months for complex or very large requests.

Confidentiality of minors

SC Santiago Live Events S.R.L does not knowingly contact or collect information from persons under the age of 18. Our website is not intended to solicit information of any kind from persons under the age of 18.

If we become aware of such information in error, we will obtain appropriate parental consent to use such information or, if that is not possible, we will delete the information from our servers.

If you would like to notify us of our receipt of information about individuals under the age of 18, please email us at booking@bella-santiago.com.

Changes in privacy policy

We reserve the right to change this privacy policy. In the event of major changes in the future you will be notified by email (if possible) or by posting a specific message on the site.

Definitions

  • Personal data: any information relating to an identified or identifiable natural person.
  • Processing: any operation or set of operations which is performed on personal data or sets of personal data.
  • Data Controller: any organisation, person or body that determines the purposes and means of the processing of personal data, controls the data and is responsible for it.
  • Data Processor: processes data on behalf of a controller.
  • Consent: the "free, specific, informed and unambiguous" agreement of an individual to the processing of his/her personal data for one or more purposes, either by a statement or by a clear affirmative action.
  • GDPR: The General Data Protection Regulation (GDPR) was adopted as Regulation (EU) 2016/679 of the European Parliament and of the Council on 27 April 2016. It applies directly in each EU Member State, without the need for implementing legislation.
  • Third parties: any natural or legal person (public authority, agency or any other body) other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process the data.

For any further questions on how we process personal data or to exercise your rights mentioned above, please send an email to booking@bella-santiago.com.

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